Return & Exchange Policy

We want you to fall in love with your purchase and we continually strive to deliver the highest quality products possible. If for some reason, you are not completely satisfied with your purchase, you may return your order for an exchange of the same style or store credit within 30 days from the date of delivery using our Elegatto Return & Exchange center. A formal request must be submitted for approval before any items are sent back to us. Please send the return item(s) back to us within 7 business days from the Return approval date. Items sent beyond this time frame will be processed for partial store credit.

*Original shipping charges are non-refundable.

*Mystery Boxes do not qualify for a refund and must be sent back in the completed set received. Items received in a Mystery Box cannot be sent back for individual exchanges.

All Sale Items will not be eligible for a refund. If such items are sent back, Store Credit will be issued for the original merchandise total. Sale Items can be sent back for an Exchange of the same style only.

CLEARANCE SALE ITEMS ARE FINAL SALE. NO RETURNS OR EXCHANGES OF ANY KIND WILL BE PERMITTED OR ACCOMMODATED FOR SAID ITEMS. NO EXCEPTIONS.

The product you return must meet the following requirements:

Worn items or items damaged due to normal wear and tear are non-refundable. If sent back in such conditions, we will be issuing partial store credit only. Bundles must include both bracelets sent and cannot be sent incomplete.

All items must not be worn, altered, or damaged. Must be free of any stains, odors, self-tanner, pet hairs, scratches to the shackle/screw, free from any loose threads/piling or distinct smells including deodorant and cologne/perfume. The original gift box, velvet pouch, and any spare parts sent must be returned, or a $6 fee will apply. If an item is returned in the conditions above, we will no longer be able to accommodate a return or exchange. The item will be sent back to you, where the shipping cost will be the customer's responsibility or will be discarded on our end, and 50% store credit will be issued. 

 We are not held liable to replace any lost items/parts, items that display normal wear and tear including stretching, water damage or plating degradation due to exposure to oils, perfumes, soap, or any other external elements.

As a small independent company, we are unable to offer free returns; however, we are happy to send out the exchange order free of charge with standard USPS shipping (2-6 business days, excludes weekends and holidays). Unfortunately, all International orders are not eligible for an exchange. However, you are more than welcome to send the item(s) back to us using a carrier of your choice within 30 days from the date of delivery, where we can process Store Credit once the return package is received. We are not held liable for any packages that are lost in transit back to us and do recommend using a trackable service.

  • Merchandise must have the original packaging or it will result in a repackaging fee of $6.
Customers may begin the return process via our Elegatto Return & Exchange center or follow the steps below:
  1. Include the product in the original packing box and pouch. The gift box must be free from any stains and damages or a repacking fee will be applicable.
  2. Cover any existing shipping labels.
  3. Mail your return to Elegatto, 120 E 8th st., Suite 901, Los Angeles, CA, United States, 90014.
  4. Once your return is received, the Store Credit will be issued to you within 3 business days / or if you are exchanging, the exchange will be shipped within 1-3 business days.

*Although we are currently unable to process any international returns, please feel free to reach out to our team at support@elegatto.com and we would be more than happy to assist you with any questions on your order.

Any domestic packages that are refused for any reason, will be processed for Store Credit only excluding original shipping charges and the charges the courier imposes on Elegatto for the return package. International packages that are refused for any reason, will not be eligible for any mending solution.

 We are not offering an Extended Return Policy for any holidays. Returns can be submitted for approval within 30 days from the date of delivery using our Return Center. Thank you!

If you have a question about particular order, please contact our Customer Care team at support@elegatto.com during our office hours: Monday - Friday, 10AM - 6PM.