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Shipping & Returns


Each order is hand picked and shipped within 2-3 business days from Los Angeles, California. Orders are shipped Monday through Friday, excluding all weekends and all holidays. You will receive an order confirmation email when your order is placed. Once your order has been processed and shipped, a secondary shipping confirmation email with tracking number will be sent to your inbox.

All orders are shipped with tracking available. Free standard shipping is applied for U.S. orders over $50. Express shipping options are available for an additional fee at checkout.


As a small, independently owned & funded business we can only accept exchanges and returns for Store Credit only for Sale Items. We offer merchandise refunds on full price items only. 

*Original shipping charges are non-refundable.

To be eligible for an exchange, items must be unworn, free from any damage. All CLEARANCE items are FINAL SALE and NOT eligible for any returns. 

You may return your order for an exchange of the same style or store credit only within 30 days from the date of delivery using our Elegatto Return & Exchange center. A formal request must be submitted for approval before any items are sent back to us. Orders that are not submitted for approval and are sent back to us will be refused and sent back to you. Please send the return item(s) back to us within 7 business days from the Return approval date. Items sent beyond this time frame will be processed for partial store credit.

Items that are eligible for Store Credit return ONLY:

  1. Sale items

  2. Bundled items at discounted rates 

  3. Mystery boxes

  4. International Orders

*Mystery Boxes do not qualify for a refund and must be sent back in the completed set received. Items received in a Mystery Boxes cannot be sent back for individual exchanges.

However, if your item is damaged or defective, these exceptions do not apply. In this case, we'll take care of it and work with you to find the best solution.

We are not offering an Extended Return Policy for any holidays. Returns can be submitted for approval within 30 days from the date of delivery using our Return Center. Thank you!

For additional information please visit our FAQ page or contact our Customer Care team at during our office hours: Monday - Friday, 9AM - 5PM PST.



All orders are shipped with tracking available

USPS First Class:
2-7 Days 
USPS Priority Mail:
2-3 Days
UPS 2nd Day Air:
2 Days

* FREE 2-7 days First Class Mail shipping is applied on all U.S orders over $50.
** Express shipping rates may vary depending on the shipping destination.

      INTERNATIONAL SHIPPING (180+ Countries)

      All orders are shipped with tracking available

      We currently ship to 180+ countries worldwide via USPS and UPS which may utilize local couriers for last mile delivery. Shipping costs are calculated based on the delivery address and weight of a package at the checkout. Customs taxes, duties, or import charges are the responsibility of the customer to be paid.