Refund policy
As a small, independently owned & funded business we can only accept exchanges and returns for Store Credit only for Sale Items. We offer merchandise refunds on full price items only.
*Original shipping charges are non-refundable.
To be eligible for an exchange, items must be unworn, free from any damage. All CLEARANCE items are FINAL SALE and NOT eligible for any returns.
You may return your order for an exchange of the same style or store credit only within 30 days from the date of delivery using our Elegatto Return & Exchange center. A formal request must be submitted for approval before any items are sent back to us. Orders that are not submitted for approval and are sent back to us will be refused and sent back to you. Please send the return item(s) back to us within 7 business days from the Return approval date. Items sent beyond this time frame will be processed for partial store credit.
*Mystery Boxes do not qualify for a refund and must be sent back in the completed set received. Items received in a Mystery Box cannot be sent back for individual exchanges.
The product you return must meet the following requirements:
All items must not be worn, altered, or damaged. Must be free of any stains, odors, self-tanner, pet hairs, scratches to the shackle/screw, free from any loose threads/piling or distinct smells including deodorant and cologne/perfume. The original gift box, velvet pouch, and any spare parts sent must be returned, or a $6 fee will apply. If an item is returned in the conditions above, we will no longer be able to accommodate a return or exchange. The item will be sent back to you, where the shipping cost will be the customer's responsibility or will be discarded on our end, and 50% store credit will be issued.
We are not held liable to replace any lost items/parts, items that display normal wear and tear including stretching, water damage or plating degradation due to exposure to oils, perfumes, soap, or any other external elements.
Worn items or items damaged due to normal wear and tear cannot be returned. If sent back in such conditions, we will be issuing partial Store Credit only. Bundles must include both bracelets sent and cannot be sent incomplete.
As a small independent company, we are unable to offer free returns; however, we are happy to send out the exchange order free of charge with standard USPS shipping (2-6 business days, excludes weekends and holidays). Unfortunately, all International orders are not eligible for an exchange. However, you are more than welcome to send the item(s) back to us using a carrier of your choice within 30 days from the date of delivery, where we can process Store Credit once the return package is received. We are not held liable for any packages that are lost in transit back to us and do recommend using a trackable service.
- Merchandise must have the original packaging or it will result in a repackaging fee of $6.
*Although we are currently unable to process any international returns, please feel free to reach out to our team at support@elegatto.com and we would be more than happy to assist you with any questions on your order.