We want you to fall in love with your purchase and we continually strive to deliver the highest quality products possible. If for some reason, you are not completely satisfied with your purchase, you may return it for REFUND, EXCHANGE or STORE CREDIT within 7 days after the order delivery date and must meet the following requirements:
  • Merchandise must be unworn.
  • Merchandise must have the original packaging or it will result in a repackaging fee of $6.
Customers may begin the return process by emailing us at support@elegatto.com or following the steps below:
  1. Include the returning item in the original packing box.
  2. Cover any existing shipping labels.
  3. Mail your return to Elegatto XXI, 120 E 8th st., Suite 808, Los Angeles, CA, United States, 90014.
  4. Once your return is received, the refund will be issued to your original payment account within 3-5 business days.

If you have any questions, please contact us at support@elegatto.com

*Exchanges and returns for store credit will be processed FREE of charge. Returns for a refund to your original payment method (i.e. credit card, Paypal) will require a handling & processing fee of $3.99, which will be deducted from the amount to be refunded. Original shipping charges are non-refundable.