Contact
Elegatto takes pride in providing exceptional products and customer service. Whether you have a question about an order, a return, or our products, our team is here to help.
For quick answers to common questions, please visit our FAQ Page
Returns & Exchanges
To request a return or exchange, email our Customer Care team at support@elegatto.com within 30 days of receiving your order.
Please include your order number and the item you would like to return or exchange. Our team will review your request and provide the appropriate instructions.
Items returned without prior authorization may not be accepted. Please do not send products to the address shown on your original package.
View our full Return & Exchange Policy here.
Ambassadors & Media
For collaborations, media inquiries, or information about becoming an Elegatto brand ambassador, please online Ambassador Portal or email us at media@elegatto.com
Wholesale
To request wholesale pricing and information, please register at Elegatto Wholesale Portal or email us at wholesale@elegatto.com
GENERAL INQUIRIES
For order assistance, product questions, or any other inquiries, contact our Customer Care team at support@elegatto.com or use the contact form below.
We aim to respond within 48 business hours. Sending multiple messages about the same request may delay our response.