SHIPPING POLICY

Each order is hand picked and shipped within 1-2 business days from Los Angeles, California. Orders are shipped Monday through Friday, excluding holidays. You will receive an order confirmation email when your order is placed.

Once your order has been processed and shipped, a secondary shipping confirmation email with tracking number will be sent to your inbox. You can track your order using our Elegatto Order Tracking Center.

All orders are shipped with tracking available. Free standard shipping is applied for U.S. orders over $50. Express shipping options are available at the checkout.


30-DAY RETURN POLICY

We want you to fall in love with your purchase and we continually strive to deliver the highest quality products possible. If for some reason, you are not completely satisfied with your purchase, you may return it for a refund, exchange or store credit within 30 days using our Elegatto Return & Exchange center.

 

CUSTOMER CARE
If you have a question about particular order, please contact our Customer Care team at support@elegatto.com or call 213-929-1055 during our office hours: Monday - Friday, 10AM - 6PM PST.


DOMESTIC SHIPPING RATES (USA)

All orders are shipped with tracking available

USPS First Class:
2-6 Days 
$3.99 / *FREE
USPS Priority Mail:
2-4 Days
$8.50
UPS 2nd Day Air:
2 Days
$17.00**
UPS Next Day Air: 1 Day $35.00**


* FREE 3-5 days First Class Mail shipping is applied on all orders over $50.
** Express shipping rates may vary depending on the shipping destination.

      INTERNATIONAL SHIPPING RATES

      All orders are shipped with tracking available

      UPS Worldwide Expedited:
      5 Business Days 
      ~ $40
      UPS Worldwide Express:
      2 Business Days
      ~ $50


      For additional information please visit our Shipping & Return Policy page or contact our Customer Care team via support@elegatto.com

      Our COVID-19 Response: Despite the global health challenges we are facing, Elegatto team remains committed to serving our customers and our online store will remain open. Online orders will continue to be fulfilled on a daily basis. Read our full response to COVID -19 here.