SHIPPING POLICY

Each order is hand picked and shipped within 1-2 business days from Los Angeles, California. Orders are shipped Monday through Friday, excluding holidays. You will receive an order confirmation email when your order is placed.

Once your order has been processed and shipped, a secondary shipping confirmation email with tracking number will be sent to your inbox. You can track your order using our Elegatto Order Tracking Center.

All orders are shipped with tracking available. Free standard shipping is applied for U.S. orders over $50. Express shipping options are available at the checkout.


30-DAY RETURN POLICY

We want you to fall in love with your purchase and we continually strive to deliver the highest quality products possible. If for some reason, you are not completely satisfied with your purchase, you may return it for a refund, exchange or store credit within 30 days using our Elegatto Return & Exchange center. Please send the return item(s) back to us within 7 business days. Items sent beyond this time frame will be processed for partial store credit.

There are a few items that are eligible for the store credit return ONLY:

  1. Clearance sale items

  2. Gift cards

  3. Personalized items

  4. Bundled items at discounted rates (unless the entire bundle is returned)

  5. Mystery boxes

However, if your item is damaged or defective, these exceptions do not apply. In this case, we'll take care of it and work with you to find the best solution.

 

CUSTOMER CARE
For additional information please visit our FAQ page or contact our Customer Care team at support@elegatto.com or call 213-929-1055 during our office hours: Monday - Friday, 10AM - 6PM PST.

 

DOMESTIC SHIPPING (USA)

All orders are shipped with tracking available

USPS First Class:
2-7 Days 
USPS Priority Mail:
2-3 Days
UPS 2nd Day Air:
2 Days
UPS Next Day Air: 1 Day


* FREE 2-7 days First Class Mail shipping is applied on all orders over $50.
** Express shipping rates may vary depending on the shipping destination.

      INTERNATIONAL SHIPPING (180+ Countries)

      All orders are shipped with tracking available

      We currently ship to 180+ countries worldwide via DHL, UPS, RRD and USPS shipping carriers. Shipping costs are calculated based on the delivery address and weight of a package at the checkout. Customs taxes, duties, or import charges are the responsibility of the customer to be paid.

      Our COVID-19 Response: Despite the global health challenges we are facing, Elegatto team remains committed to serving our customers and our online store will remain open. Online orders will continue to be fulfilled on a daily basis. Read our full response to COVID -19 here.