Excellent question. All of our bracelets are weather-resistant; however, please note that long-term exposure to extreme wet conditions such as showers, swimming, and daily workouts might affect the long-term durability of the bracelet itself. 

Leather Styles: Because our collection is made out of leather, exposing it to wet conditions and manmade chemicals and then allowing it to dry constantly will cause the leather to lose its natural oils resulting in a brittle feel down the road. We do not recommend showering with the item on or submerging the bracelet in regular and chlorinated water. 

Nylon/Cotton Styles: Although our Nylon and Cotton are of excellent quality, we do not recommend showering or submerging this style in normal water and chlorinated water as it will affect the integrity of the bracelet and will cause excessive stretching with time. Please spot clean using mild soap and cold water allowing to air dry. Do not toss in the wash or submerge completely in water when cleaning.

If you lost your pin, please order a new shackle with the pin here.

After years of research and experimentation with different materials, we have selected only the best gradients of 316L stainless steel - a metal that will stand the test of time. Trusted by the aerospace industry, it doesn’t blacken or tarnish, is durable to water, sun, and all other elements.

We use all major carriers, including USPS, DHL and UPS. You’ll be asked to select a delivery method during checkout.

Each order is hand picked and shipped within 24-48 business hours from Los Angeles, CA. Weekend orders are shipped the following Monday by 12 PM Pacific Time. 

*Please expect delays due to COVID-19, for more information refer to the USPS expected delivery changes.

Yes, we ship to 18+ countries at this time via RRD (10-21 business days and is subject to delays), Flat Export Canada (8-21 business days and is subject to delays), FedEx Cross Border Tracked (10-21 business days and is subject to delays), SF Express Economy (10-21 business days and is subject to delays), UPS Worldwide Expedited (~5 business days, is subject to delays), DHL e-Commerce Parcel (20-25 business days, subject to delays) and DHL Worldwide (~5 business days, subject to delays. Please input your shipping address in English/Roman letters as not doing so may result in the package being returned back to us where a refund will not be eligible.

Flat Export Canada. RRD, DHL e-Commerce, FedEx Cross Border Tracked and Aramex are all serviced by USPS and then handed off to local couriers for final delivery once it has arrived in your country.

All international shipments are Delivered Duties Unpaid (DDU) Meaning the receiver/customer will be contacted by customs once their shipment arrives and will have to settle any charges in order for customs to release the shipment and have the package delivered. This includes any VAT/transportation and handling fees.

Any expedited delivery, including UPS, DHL, and FedEx placed after 11 am PST, will ship out the following business day and is subject to delays. We kindly encourage you to reach out to the courier of choice for further details on the parcel, as after the parcel has left our facility, we are no longer liable for lost, stolen, or damaged orders. 

Please note that the order total will be displayed in U.S. dollars during the checkout process, but you can select your preferred currency on our website. The amount charged in U.S. currency will reflect the same day exchange rates at checkout to maintain the utmost currency conversion accuracy.

Customs taxes, duties, or import charges are the responsibility of the customer to be paid. We do not cover any additional charges or costs for the final delivery of the package to your destination or country. Please note these charges differ based on country laws. policies and regulations and we cannot estimate the amounts. If a package is returned due to the refusal of customs fees and taxes paid, a refund will not be applicable.

Delivery details will be provided to you via your confirmation email and is based on the shipping method chosen at checkout. We do everything on our end to make sure you receive your order on time however delays may occur. Thank you for your understanding! 

*U.S orders that qualify for Free Shipping are shipped with USPS First Class*

USPS Domestic First Class Mail: 2-6 business days excluding weekends and holidays. Subject to delays.

USPS Domestic Priority: 1-3 business days, excluding weekends and holidays. Subject to delays.

UPS Domestic 2nd Day Air: 2 business days excluding weekends and holidays. Subject to delays. 48 business hour processing time still applies. Friday orders will ship out the following business day.

UPS Next Day (Domestic Only): 1 business day excluding weekends and holidays. Subject to delays. 48 business hour processing time still applies. Must be placed before 11 am PST, or it will ship out the following business day.

DHL Domestic Expedited: 4-5 business days, excluding weekends and holidays. 48 business hour processing time still applies. Must be placed before 11 am PST, or it will ship out the following business day. Subject to delays.

DHL and UPS International Expedited: 4-5 business days, excluding weekends and holidays. 48 business hour processing time still applies. Must be placed before 11 am PST, or it will ship out the following business day. Subject to customs and COVID delays.

All orders are processed and shipped within 24-48 business hours. Please note that all shipping methods are subject to delays and the allotted time frame provided starts when the carrier of choice has picked up the package. We do ask that you keep in mind the above if an order is needed by a certain date.

We kindly encourage you to reach out to the courier of choice for further details on the parcel, as after the parcel has left our facility, we are no longer liable for lost, stolen, or damaged orders. 

*Please expect delays due to COVID-19, for more information refer to the USPS expected delivery changes.

Once your order has been processed and shipped, a secondary shipping confirmation email with your tracking number will be sent to the email address provided at checkout.

If you have a question about particular order, please contact our Customer Care team at support@elegatto.com.

Your order will process for 24-48 business hours, excluding weekends and holidays. Once your order has been shipped, an email will be sent to you containing tracking information. Additionally, please allow 24-48 business hours for your shipment details to update.

‘Elegatto is not responsible for any lost or stolen packages. Please consider the security of your delivery address before submitting an order. Once the package leaves our facility, we are not responsible for lost, stolen packages or packages that are delivered to the incorrect address. If your package has been lost or stolen, please contact the courier.’

We do apologize that you have yet to receive your order. At times, shipping couriers will mark an item as delivered and proceed to deliver the package in the coming days. If, after contacting the courier, you still require assistance locating your order, please feel free to contact us at support@elegatto.com and we will be happy to look further into the matter.

The shipping address must be entered correctly at checkout or revised before submitting an order, as we do not edit or alter addresses. If an order gets delivered to an incorrect address or is returned to us for an incomplete/undeliverable address, we are not held liable to replace or refund the order. All address changes must be made in writing via email prior to being shipped with the email subject line CHANGE OF ADDRESS, however we cannot guarantee the change due to our quick turnaround time.

We kindly encourage you to reach out to the courier of choice for further details on the parcel, as after the parcel has left our facility, we are no longer liable for lost, stolen, or damaged orders. 

We are sorry to hear! We do offer free shipping on U.S orders only over $50 USD pre-tax. However, please kindly note that the total of the merchandise in your cart must be over $50 USD before taxes and after a promo code has been applied. International Shipping is automatically generated based on your geographical location and, unfortunately, is not eligible for Free Shipping at this time. 

We want you to fall in love with your purchase and we continually strive to deliver the highest quality products possible. You may return your order for a merchandise refund, exchange or store credit within 30 days from the date of delivery using our Elegatto Return & Exchange center.

All items must not be worn, altered, or damaged. Must be free of any stains, odors, self-tanner, pet hairs, scratches to the shackle/screw, free from any loose threads/piling or distinct smells including deodorant and cologne/perfume. The original gift box, velvet pouch and any spare parts sent must be returned or a $6 fee will apply. If an item is returned in the conditions above, we will no longer be able to accommodate a return or exchange. The item will be sent back to you, where the shipping cost will be the customer's responsibility or will be discarded on our end, and 50% store credit will be issued. 

Worn items or items damaged due to normal wear and tear are non-refundable. If sent back in such conditions, we will be issuing partial store credit only.

As a small independent company, we are unable to offer free returns; however, we are happy to send out the exchange order free of charge with standard USPS First Class Shipping. Unfortunately, all International orders are not eligible for an exchange. However, you are more than welcome to send the item(s) back to us using a carrier of your choice, where we can process a merchandise refund once the return package is received. We are not held liable for any packages that are lost in transit back to us and do recommend using a trackable service.

All Returns being processed for a refund are subject to a $3.99 restocking fee which will be deducted from the original refund amount.

*Mystery Boxes do not qualify for a refund*

Please allow 3 business days after delivery for us to process your return/exchange. Once your return has been physically processed, a confirmation email will be sent. If you have not received a confirmation email within 7 business days of us receiving your package, please contact us at support@elegatto.com and we will be happy to assist you further.

In the rare case that the item you received is the incorrect item, damaged or defective, please contact us at support@elegatto.com with a photo of the incorrect item or the referenced damage before sending the item back or starting a claim with your financial institution. Our Customer Support Team will gladly assist you with mending solutions in a timely manner. 

No worries! We have a Measuring Guide that can be found under each product photo. If you have any questions regarding sizing, please send an email to support@elegatto.com PRIOR to purchasing, as once an order is placed, we cannot make any further changes. 

You are more than welcome to apply a promo code at checkout. However, only one unique code can be used per order per account. Codes are not valid for multiple use. We encourage you to sign up for our newsletter, as you will be one of the first to receive information on promo codes, sales, and more!