Excellent question. All of our bracelets are weather-resistant; however, please note that long-term exposure to extreme wet conditions such as showers, swimming, and daily workouts might affect the long-term durability of the bracelet itself. 

Leather Styles: Because our collection is made out of leather, exposing it to wet conditions and manmade chemicals and then allowing it to dry constantly will cause the leather to lose its natural oils resulting in a brittle feel down the road. We do not recommend showering with the item on or submerging the bracelet in regular and chlorinated water. 

Nylon/Cotton Styles: Although our Nylon and Cotton are of excellent quality, we do not recommend showering or submerging this style in normal water and chlorinated water as it will affect the integrity of the bracelet and will cause excessive stretching with time. 

If you lost your pin, please order a new shackle with the pin here.

After years of research and experimentation with different materials, we have selected only the best gradients of 316L stainless steel - a metal that will stand the test of time. Trusted by the aerospace industry, it doesn’t blacken or tarnish, is durable to water, sun, and all other elements.

We use all major carriers, including USPS, DHL and UPS. You’ll be asked to select a delivery method during checkout.

Each order is hand picked and shipped within 24-48 business hours from Los Angeles, CA. Weekend orders are shipped the following Monday by 12 PM Pacific Time. 

*Please expect delays due to COVID-19, for more information refer to the USPS expected delivery changes.

Yes, we ship all over the world (190+ countries) via USPS First Class Mail and Priority (7-21 business days, subject to delays), Flat Export (15-21 business days and is subject to delays), RRD (10-20 business days and is subject to delays), Flat Export Canada (8-14 business days and is subject to delays), Global Post (4-7 business days and is subject to delays) and UPS Worldwide Expedited (~5 business days, is subject to delays) and DHL Worldwide (~5 business days, subject to delays. Please input shipping address in English/Roman letters as not doing so may result in the package being returned back to us where a refund will not be eligible.

All international shipments are Delivered Duties Unpaid (DDU) Meaning the receiver/customer will be contacted by customs once their shipment arrives and will have to settle any charges in order for customs to release the shipment and have the package delivered. This includes any VAT/transportation fees.

Shipping costs are calculated based on the delivery address and weight of a package. Electronic signatures will be required for all DHL and UPS deliveries and are subject to additional costs such as customs fees that are based on local legislation. Elegatto is not responsible and does not enforce these fees, and therefore we are unable to alter or waive fees upon delivery. Failure to pay these fees may result in the package being rerouted back to us where a refund is unavailable. 

Any expedited delivery, including UPS, DHL, and Priority USPS placed after 11 am PST, will ship out the following business day and is subject to delays. We kindly encourage you to reach out to the courier of choice for further details on the parcel, as after the parcel has left our facility, we are no longer liable for lost, stolen, or damaged orders. 

Please note that the order total will be displayed in U.S. dollars during the checkout process, but you can select your preferred currency on our website. The amount charged in U.S. currency will reflect the same day exchange rates at checkout to maintain the utmost currency conversion accuracy.

Customs taxes, duties, or import charges are the responsibility of the customer to be paid. We do not cover any additional charges or costs for the final delivery of the package to your destination or country. Please note these charges differ based on country laws and policies and we cannot estimate the amounts. If a package is returned due to the refusal of customs fees and taxes paid, a refund will not be applicable.

Delivery details will be provided to you via your confirmation email and is based on the shipping method chosen at checkout. We do everything on our end to make sure you receive your order on time however delays may occur. Thank you for your understanding! 

USPS Domestic First Class Mail: 2-6 business days excluding weekends and holidays.

USPS Domestic Priority: 1-3 business days, excluding weekends and holidays.

USPS First Class International: 7-21 business days excluding weekends and holidays. 

UPS Domestic 2nd Day Air: 2 business days excluding weekends and holidays. Must be placed before 11 am PST, or it will ship out the following business day.

DHL Domestic Expedited: 4-5 business days, excluding weekends and holidays. Must be placed before 11 am PST, or it will ship out the following business day.

All orders are processed and shipped within 24-48 business hours. Please note that all shipping methods are subject to delays and the allotted time frame provided starts when the carrier of choice has picked up the package. We do ask that you keep in mind the above if an order is needed by a certain date.

We kindly encourage you to reach out to the courier of choice for further details on the parcel, as after the parcel has left our facility, we are no longer liable for lost, stolen, or damaged orders. 

*Please expect delays due to COVID-19, for more information refer to the USPS expected delivery changes.

Once your order has been processed and shipped, a secondary shipping confirmation email with tracking number will be sent to your inbox. You can track your order using our Elegatto Order Tracking Center.

If you have a question about particular order, please contact our Customer Care team at support@elegatto.com or call 213-929-1055 during our office hours: Monday - Friday, 10AM - 6PM.

Your order will process for 24-48 business hours, excluding weekends and holidays. Once your order has been shipped, an email will be sent to you containing tracking information. Additionally, please allow 24-48 business hours for your shipment details to update.

‘Elegatto is not responsible for any lost or stolen packages. Please consider the security of your delivery address before submitting an order. Once the package leaves our facility, we are not responsible for loss, stolen, or delivery to the incorrect address. If your package has been lost or stolen, please contact the courier.’

We do apologize that you have yet to receive your order. At times, USPS will mark an item as delivered and proceed to deliver the package in the coming days. If, after contacting USPS, you still require assistance locating your order, please feel free to contact us at support@elegatto.com and we will be happy to look further into the matter.

The shipping address must be entered correctly at checkout or revised before submitting an order, as we do not edit or alter addresses unless requested in writing before our fulfillment team processes the order. If an order gets delivered to an incorrect address or is returned to us for an incomplete/undeliverable address, we are not held liable to replace or refund the order. All address changes must be made in writing via email, and we cannot guarantee the change due to our quick turnaround time.

We kindly encourage you to reach out to the courier of choice for further details on the parcel, as after the parcel has left our facility, we are no longer liable for lost, stolen, or damaged orders. 

We want you to fall in love with your purchase and we continually strive to deliver the highest quality products possible. You may return your order for a merchandise refund, exchange or store credit within 30 days from the date of delivery using our Elegatto Return & Exchange center.

Worn items or items damaged due to normal wear and tear are non-refundable. If sent back in such conditions, we will be issuing store credit only.

All items must not be worn, altered, or damaged. Must be free of any stains, odors, self-tanner, pet hairs, scratches to the shackle/screw, free from any loose threads/piling or distinct smells including deodorant and cologne/perfume. The original gift box, velvet pouch, and any spare parts sent must be returned, or a $6 fee will apply. If an item is returned in the conditions above, we will no longer be able to accommodate a return or exchange. The item will be sent back to you, where the shipping cost will be the customer's responsibility or will be discarded on our end, and 50% store credit will be issued. 

As a small independent company, we are unable to offer free returns; however, we are happy to send out the exchange order free of charge with standard USPS shipping. Unfortunately, all International orders are not eligible for an exchange. However, you are more than welcome to send the item(s) back to us using a carrier of your choice, where we can process a merchandise refund once the return package is received. We are not held liable for any packages that are lost in transit back to us and do recommend using a trackable service.

Please allow 2-3 business days after delivery for us to process your return/exchange. Once your return has been physically processed, a confirmation email will be sent. If you have not received a confirmation email within 7 business days of us receiving your package, please contact us at support@elegatto.com and we will be happy to assist you further.

In the rare case that the item you received is the incorrect item, damaged or defective, please contact us at support@elegatto.com with a photo of the incorrect item or the referenced damage before sending the item back or starting a claim with your financial institution. Our Customer Support Team will gladly assist you with mending solutions in a timely manner. 

No worries! If you have any questions regarding sizing, please send an email to support@elegatto.com PRIOR to purchasing, as once an order is placed, we cannot make any further changes. 

You are more than welcome to apply a promo code at checkout. However, only one unique code can be used per order per account. We encourage you to sign up for our newsletter, as you will be one of the first to receive information on promo codes, sales, and more!