If you lost your pin or would like extras, please order either a new screw or a new shackle with the screw here. Please make sure the correct shackle size and screw size are selected by viewing the product description. There it will let you know the exact styles that are compatible with the size of the shackle and screw selected.

Our leather bracelets are made of Real Top Grain Italian Leather which makes it incredibly soft and comfortable on the wrist. 

Since the bracelets are made of real leather; we don’t recommend getting your Elegatto bracelet soaking wet by wearing it in the shower or while swimming. Our beaded bracelets feature a cotton rope which will show normal wear as you expand the ropes. We do not recommend getting the cotton rope soaking wet or wearing it in the shower nor while swimming. Please spot clean all leather, cotton, nylon and beaded bracelets with mild soap and a damp cloth as needed allowing to air dry. We do not recommend placing it directly in the sun or using any kind of heat to dry.

Can I shower with my Elegatto bracelet:

Excellent question. All of our bracelets are weather-resistant; however, please note that long-term exposure to extreme wet conditions such as showers/baths, swimming, and daily workouts might affect the long-term durability of the bracelet itself. 

Cuff/Beaded Styles, Leather Styles: Because our collection is made out of leather, exposing it to wet conditions and manmade chemicals and then allowing it to dry constantly will cause the leather to lose its natural oils resulting in a brittle feel down the road. We do not recommend showering/bathing with the item on or submerging the bracelet in regular and chlorinated water. 

Nylon/Cotton Styles: Although our Nylon and Cotton are of excellent quality, we do not recommend showering/bathing or submerging this style in normal water and chlorinated water as it will affect the integrity of the bracelet and will cause excessive stretching with time. Please spot clean using mild soap and cold water allowing to air dry. Do not toss in the wash or submerge completely in water when cleaning.

We are not held liable to replace any styles that show wear and tear due to water exposure.

We work with USPS and UPS only. You’ll be asked to select a delivery courier during checkout.

Yes, we ship to 180 countries at this time via USPS Fist Class International (7-21 business days, is subject to customs delays), USPS Priority (7-15 business days, is subject to delays), UPS Worldwide Saver (~5-7 business days, is subject to delays), UPS Worldwide Expedited (~5 business days, is subject to delays). Please input your full name, first and last name and complete shipping address in English/Roman letters as not doing so may result in the package being returned back to us where a refund will not be applicable.

All international shipments are Delivered Duties Unpaid (DDU) Meaning the receiver/customer will be contacted by customs once their shipment arrives and will have to settle any charges in order for customs to release the shipment and have the package delivered. This includes any VAT/transportation and handling fees.

Shipping costs are calculated based on the delivery address and weight of a package. Electronic signatures will be required for UPS deliveries and are subject to additional costs such as customs/transportation fees that are based on local legislation. Elegatto is not responsible and does not enforce these fees, and therefore we are unable to alter or waive fees upon delivery. Failure to pay these fees may result in the package being rerouted back to us where a refund is unavailable. 

Any expedited delivery, including UPS and USPS Priority placed after 11 am PST, will ship out the following business day and is subject to delays. We kindly encourage you to reach out to the courier of choice for further details on the parcel, as after the parcel has left our facility, we are no longer liable for lost, stolen, or damaged orders. 

Please note that the order total will be displayed in U.S. dollars during the checkout process, but you can select your preferred currency on our website. The amount charged in U.S. currency will reflect the same day exchange rates at checkout to maintain the utmost currency conversion accuracy.

Customs taxes, duties, or import charges are the responsibility of the customer to be paid. We do not cover any additional charges or costs for the final delivery of the package to your destination or country. Please note these charges differ based on country laws. policies and regulations and we cannot estimate the amounts. If a package is returned, abandoned or marked as undeliverable due to the refusal of customs fees or lack of communication between buyer and courier, taxes and/or any other duties imposed by your country's local legislation, a refund will not be applicable.

Please note that if you are shipping to a freight forwarding/cargo company, we are not held liable or obligated to offer mending solutions once the order has been marked as delivered to said company. Please reach out to the freight forwarding company you have an account with for further assistance.

Your order will process for 2-3 business days, excluding all weekends and all holidays. Once your order has been shipped, an email will be sent to you containing tracking information.

Once your order has been processed and shipped, a secondary shipping confirmation email with your tracking number will be sent to the email address provided at checkout. Please allow 24 business hours for the tracking link to update.

‘Elegatto is not responsible for any lost or stolen packages. Please consider the security of your delivery address before submitting an order. Once the package leaves our facility, we are not responsible for lost, stolen packages or packages that are delivered to the incorrect address. If your package has been lost or stolen, please contact the courier.’

Please note that if you are shipping to a freight forwarding/cargo company, we are not held liable or obligated to offer mending solutions once the order has been marked as delivered to said company. Please reach out to the freight forwarding company you have an account with for further assistance.

If you have a question about particular order, please contact our Customer Care team at support@elegatto.com.

We do apologize that you have yet to receive your order. At times, shipping couriers will mark an item as delivered and proceed to deliver the package in the coming days. If, after contacting the courier, you still require assistance locating your order, please feel free to contact us at support@elegatto.com and we will be happy to look further into the matter.

Please note that if you are shipping to a freight forwarding/cargo company, we are not held liable or obligated to offer mending solutions once the order has been marked as delivered to said company. Please reach out to the freight forwarding company you have an account with for further assistance.

The shipping address must be entered correctly at checkout or revised before submitting an order, as we do not edit or alter addresses. The full address including any apartment/suite number or gate codes must be provided. Elegatto cannot guarantee delivery if the proper information is not provided for the courier. If an order gets delivered to an incorrect address or is returned to us for an incomplete/undeliverable address, we are not held liable to replace or refund the order. All address changes must be made in writing via email, however we cannot guarantee the change due to our quick turnaround time.

We kindly encourage you to reach out to the courier of choice for further details on the parcel, as after the parcel has left our facility, we are no longer liable for lost, stolen, or damaged orders.

We are sorry to hear! We do offer free shipping on U.S orders only over $50 USD pre-tax. However, please kindly note that the total of the merchandise in your cart must be over $50 USD before taxes and after a promo code has been applied. International Shipping is automatically generated based on your geographical location and, unfortunately, is not eligible for Free Shipping at this time. 

As a small, independently owned & funded business we can only accept exchanges and returns for Store Credit at this time. We do not offer refunds. 

To be eligible for an exchange, items must be unworn, free from any damage. All CLEARANCE items are FINAL SALE and NOT eligible for any returns. 

You may return your order for an exchange of the same style or store credit only within 30 days from the date of delivery using our Elegatto Return & Exchange center. A formal request must be submitted for approval before any items are sent back to us. Orders that are not submitted for approval and are sent back to us will be refused and sent back to you. Please send the return item(s) back to us within 7 business days from the Return approval date. Items sent beyond this time frame will be processed for partial store credit.

All Sale Items will not eligible for a refund. If such items are sent back, Store Credit will be issued for the original merchandise total. Sale Items can be sent back for an Exchange of the same style only.

CLEARANCE SALE ITEMS ARE FINAL SALE. NO RETURNS OR EXCHANGES OF ANY KIND WILL BE PERMITTED OR ACCOMMODATED FOR SAID ITEMS. NO EXCEPTIONS.

*Mystery Boxes do not qualify for a refund and must be sent back in the completed set received. Items received in a Mystery Box cannot be sent back for individual exchanges.

All items must not be worn, altered, or damaged. Must be free of any stains, odors, self-tanner, pet hairs, scratches to the shackle/screw, free from any loose threads/piling or distinct smells including deodorant and cologne/perfume. The original gift box, velvet pouch and any spare parts sent must be returned or a $6 fee will apply. The gift box must also be free from any stains and damages or a repacking fee will be applicable. If an item is returned in the conditions above, we will no longer be able to accommodate a return or exchange. The item(s) will either be sent back to you, where the shipping cost will be the customer's responsibility or will be discarded on our end, and 50% store credit will be issued. 

Worn items or items damaged due to normal wear and tear cannot be returned. If sent back in such conditions, we will be issuing partial store credit only. We are not held liable to replace any lost items/parts, items that display normal wear and tear including but not limited to stretching, water damage or plating/rope degradation due to exposure to oils, perfumes, soap, or any other external elements.

As a small independent company, we are unable to offer free returns; however, we are happy to send out the exchange order free of charge with standard USPS First Class Shipping. Unfortunately, all International orders are not eligible for an exchange. However, you are more than welcome to send the unused item(s) back to us using a carrier of your choice within 30 days from the date of delivery, where we can process Store Credit once the return package is received. We are not held liable for any packages that are lost in transit back to us and do recommend using a trackable service. International packages that are refused for any reason, will not be eligible for any mending solution.

We do not offer an Extended Return Policy for any holidays. Returns can be submitted for approval within 30 days from the date of delivery using our Return Center. Thank you!

Please allow 3 business days after delivery for us to process your return/exchange. This excludes all weekends and holidays. Once your return has been physically processed, a confirmation email will be sent. If you have not received a confirmation email within 7 business days of us receiving your package, please contact us at support@elegatto.com and we will be happy to assist you further.

We are unable to accommodate any changes as we like to prepare your order for shipment soon after the order has been confirmed. Our shipping is fast and automated; therefore, our quick turnaround time makes it difficult to alter orders. We do apologize and appreciate your understanding.

Promo Codes:

You are more than welcome to apply a promo code OR Store Credit at checkout. However, only one unique code can be used per order per account. Codes are not valid for multiple use. We encourage you to sign up for our newsletter, as you will be one of the first to receive information on promo codes, sales, and more!

Sizing:

Unsure about what size you should get? No worries! We have a Measuring Guide that can be found under each product photo. If you have any questions regarding sizing, please send an email to support@elegatto.com PRIOR to purchasing, as once an order is placed, we cannot make any further changes. 

Any other questions:

Please contact us through our contact page with any sizing or shipping inquiries PRIOR to placing an order. Once an order is submitted, we are unable to guarantee order/shipping edit requests and are not held liable for order mistakes. We do ask that all details be revised prior to placing an order. Thank you!