We want you to fall in love with your purchase and we continually strive to deliver the highest quality products possible. If for some reason, you are not completely satisfied with your purchase, you may return it for a refund, exchange or store credit within 30 days using our Elegatto Return & Exchange center.

*Original shipping charges are non-refundable.

The product you return must meet the following requirements:
  • Merchandise must be unworn.
  • Merchandise must have the original packaging or it will result in a repackaging fee of $6.
Customers may begin the return process via our Elegatto Return & Exchange center or follow the steps below:
  1. Include the product in the original packing box.
  2. Cover any existing shipping labels.
  3. Mail your return to Elegatto, 120 E 8th st., Suite 901, Los Angeles, CA, United States, 90014.
  4. Once your return is received, the refund will be issued to your original payment method within 5-10 business days / or if you are exchanging, the exchange will be shipped within 1-3 business days.

If you have a question about particular order, please contact our Customer Care team at support@elegatto.com or call 213-929-1055 during our office hours: Monday - Friday, 10AM - 6PM.