Return & Exchange Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return or exchange.

To be eligible, an item must be in the same condition in which you received it: unworn, unused, free from damage, and in its original packaging. You’ll also need your order number or other proof of purchase.

Starting a Return

To request a return or exchange, contact us at support@elegatto.com and include your order number and the item you would like to return or exchange.

If your request is accepted, we’ll provide instructions on how and where to send your package. Items sent back without first requesting authorization will not be accepted.

Please do not send returns to an address previously listed on our website or on your original package. Returns must be sent only to the address provided by our Customer Care team.

Once authorized, your return must be shipped within seven business days.

You can always contact us with return-related questions at support@elegatto.com.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, incorrect, or otherwise required by applicable law.

If we provide a prepaid return label, its cost may be deducted from your refund. Original shipping charges are nonrefundable, except where required by applicable law.

We recommend keeping your return receipt and tracking information. Elegatto is not responsible for returns that are lost, damaged, misdirected, or delivered to an unauthorized address.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us promptly if an item is damaged or defective, or if you received the wrong product or size.

Include your order number, a description of the issue, and clear photos of the item so we can evaluate the situation and make it right.

Elegatto will cover the appropriate shipping costs when an item arrives damaged, defective, or incorrect.

Exceptions and Final-Sale Items

Clearance items marked as Final Sale are not eligible for return or exchange.

All other eligible products, including regularly discounted and promotional items, are covered by our 30-day return policy.

Gift cards are not eligible for return.

Exchanges

To request a different product or size, contact us at support@elegatto.com.

The original item must be returned and accepted before the replacement is shipped. If the customer selected the incorrect product or size when placing the order, the customer is responsible for return shipping.

If Elegatto shipped the wrong product or size, we will cover the return shipping and send the correct replacement.

Promotional Orders

Refunds for promotional orders are calculated based on the amount actually paid after all discounts.

For Buy 2, Get 1 Free promotions, the complimentary item has a refund value of $0. If returning an item causes the remaining order to no longer qualify for the promotion, the refund amount will be adjusted to reflect the original promotional requirements.

Refunds

We’ll notify you once we’ve received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@elegatto.com.

Gifts

Eligible items received as gifts may be exchanged for another item of equal value or returned for store credit within 30 days of delivery. Proof of purchase may be required.

European Union and United Kingdom Right of Withdrawal

Customers in the European Union and United Kingdom may cancel or return eligible purchases within 14 days of receiving the goods, without providing a reason.

To exercise this right, contact support@elegatto.com with your order number and a clear statement that you wish to withdraw from the purchase.

Returned items must be unworn, unused, and in their original condition and packaging. Customers are responsible for return shipping unless the item is damaged, defective, incorrect, or applicable law requires otherwise.

Nothing in this policy limits any statutory consumer rights available under applicable law.

For any further information, please contact us by email at contact@elegatto.com Monday through Friday from 9:00 a.m. to 6 p.m. and Saturday from 9 a.m. to 5 p.m. PST or consult our FAQ & Terms and Conditions.