Order Tracking FAQs

Each order is hand picked and shipped within 24-48 business hours by Elegatto team from our Los Angeles Downtown location. Weekend orders are shipped the following Monday by 12 PM Pacific Time.

Once your order has been processed and shipped, a secondary shipping confirmation email with tracking number will be sent to your inbox.

USPS Tracking Updates

STEP 1

The moment that shipment is created (online) with assigned tracking number, the USPS tracking will read: "Pre-Shipment Info Sent to USPS, USPS Awaiting Item". At this point, the shipment is on the way to our local USPS office and has not yet been received by USPS.

STEP 2

Once the shipment has been dropped off and received by the post office, the tracking changes to: "Shipment Received, Package Acceptance Pending". At this step, the shipment is most likely being *processed by the carrier or it is already in transit to the next destination.

*If the scanning did not happen on receipt at the post office they simply move on to the next USPS facility. Even if they are not scanned as 'accepted' they will continue on their journey. Since some shipments may end up being scanned as 'Delivered' without having ever being scanned as 'Accepted'.

So "Shipment Received, Package Acceptance Pending" pretty much means your order is in transit to destination.

DELAYED or LOST PACKAGE

We do everything on our end to make sure you receive your order on time. Sometimes, unfortunately, we are at mercy of the shipping service company.

Some packages don't get scanned by USPS on the way to the destination due to COVID-19 shipment processing delays across the United States.

If your USPS tracking states "Shipment Received, Package Acceptance Pending" and haven't been updated for more then 10 business days since the shipment date, please contact us at support@elegatto.com

We will do our best to resolve each issue for all of our customers in regards to reshipments, claims or lost package to the best of our ability. In the event a package has been lost, missing or cannot confirm delivery with tracking we will process a reshipment of the order.

Packages that show a confirmed delivery from carrier will be subject to investigation and not eligible for a refund until resolved. Should your package not show up, or arrive damaged, please contact us at support@elegatto.com with your order number.

Please note we will not be held responsible for delays in packages that may occur due to weather, incorrect address information or carrier related issues which are out of our control.